Terms of Service

Effective Date: 13 April 2026
Last Updated: 13 April 2026

These Terms of Service (“Terms”) govern access to and use of the Lotform website, tools, outputs, generated image packs, and related services (collectively, the “Service”) provided by PT PERARE TECHNOLOGIES INDONESIA (“Company,” “we,” “us,” or “our”).

By accessing or using the Service, submitting coordinates or parcel-related inputs, placing an order, making a payment, or receiving or using any generated output, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Lotform is a web-based digital service that enables users to request and receive generated visual packs and related digital outputs based on parcel-related inputs, map data, rendering workflows, system logic, and other available sources and technologies.

The Service may include, without limitation:

• parcel search or identification tools;
• coordinate-based or map-based input tools;
• pack selection flows;
• payment and checkout flows;
• digital generation and delivery of outputs;
• email delivery, notifications, and related communications;
• preview, demo, sample, or illustrative outputs.

We may modify, suspend, limit, replace, or discontinue any part of the Service at any time, with or without notice, to the extent permitted by law.

2. Eligibility

You may use the Service only if you are legally capable of entering into binding agreements under applicable law and are authorized to use the payment method, contact details, coordinates, and other inputs submitted in connection with your order.

If you use the Service on behalf of a company, agency, team, or other entity, you represent that you have authority to bind that entity to these Terms.

3. No Registration Account Required

The Service may be offered without requiring a registered user account. The absence of registration does not limit the enforceability of these Terms. We may associate your activity, requests, acceptance records, transaction status, device data, session identifiers, and communications with your submitted email address, order ID, payment reference, or other identifiers for operational, legal, anti-fraud, and support purposes.

4. Orders and Digital Output Requests

When you submit coordinates, parcel inputs, map selections, or other request data, you are solely responsible for ensuring that your inputs are accurate, lawful, and appropriate for your intended use.

Submission of a request does not guarantee that:

• the parcel can be identified;
• the parcel is matched exactly as you intended;
• the requested output can be generated;
• the output will meet any specific expectation, quality threshold, or business purpose;
• the output will be error-free, uninterrupted, complete, current, or suitable for any legal, commercial, technical, surveying, valuation, or regulatory use.

We may reject, limit, cancel, delay, or investigate any request or order in our sole discretion, including where we suspect fraud, misuse, abnormal activity, technical abuse, prohibited use, pricing error, duplicate payment risk, or other operational or legal issues.

5. Nature of the Service and Outputs

The Service provides digital, on-demand, generated outputs. Generated packs, preview images, screenshots, map-based visuals, overlays, parcel outlines, directional views, angles, labels, formatting, visual context, and similar outputs are provided for informational and visual use only unless expressly stated otherwise.

Outputs are not guaranteed to constitute or replace:

• drone photography;
• field inspection;
• cadastral survey;
• legal due diligence;
• title verification;
• valuation opinion;
• appraisal report;
• zoning advice;
• engineering review;
• topographic analysis;
• professional or regulatory advice of any kind.

Any resemblance between a generated output and real-world field conditions may vary materially depending on source data, rendering constraints, terrain, map imagery, timing, processing assumptions, and other factors. Output quality, perspective, realism, accuracy, alignment, completeness, and usefulness may vary from case to case.

6. Pricing and Payment

Prices, fees, taxes, charges, and available packs are shown at checkout or elsewhere in the Service and may change at any time prior to payment confirmation. We may correct pricing errors, calculation errors, display errors, tax errors, or configuration errors at any time, including after an order is submitted but before fulfillment, to the extent permitted by law.

Payments are processed through third-party providers, including Xendit. Your payment may be subject to additional terms, conditions, and review procedures imposed by such providers. We are not responsible for delays, failures, reversals, rejections, or holds caused by payment providers, banks, card issuers, fraud filters, or other third parties. Xendit processes certain transaction data under its own terms and privacy notices.

An order is not accepted until payment is successfully confirmed through our systems or the relevant payment provider.

7. Refunds, Cancellations, and Chargebacks

Because the Service involves digital, on-demand, or immediately initiated processing and generation, all sales are final and non-cancellable once processing has begun, except where refund, cancellation, or reversal is required by applicable law. This structure is generally more defensible than an absolute blanket waiver because Indonesian consumer law still applies.

Without limiting the foregoing:

• no refund is owed merely because a user changes mind after purchase;
• no refund is owed merely because the user no longer needs the output;
• no refund is owed merely because the output does not replace drone footage or another professional service;
• no refund is owed merely because the user entered incorrect coordinates, selected the wrong parcel, used the wrong email, or misunderstood the intended use;
• no refund is owed for dissatisfaction based on subjective preference, expected style, angle preference, visual taste, or commercial outcome.

We may, but are not obligated to, provide reprocessing, replacement output, order review, or goodwill credit in limited cases determined by us in our sole discretion.

If a user initiates a chargeback, payment dispute, reversal request, or abuse of payment protections in bad faith, we reserve the right to contest the claim, submit supporting records, suspend future access, refuse future orders, preserve evidence, share necessary transaction information with payment processors and dispute handlers, and pursue any lawful remedies available.

8. Delivery Timing and Availability

We may provide estimated or indicative generation times, but time estimates are not guarantees. Delivery may be delayed or affected by system load, infrastructure constraints, third-party provider performance, rendering queue conditions, payment review, technical incidents, security checks, email delivery issues, or other factors.

We do not guarantee uninterrupted availability of the Service or immediate generation or delivery of outputs. Temporary downtime, queueing, maintenance, bugs, rendering failures, retry cycles, and dependency outages may occur.

9. User Responsibilities

You agree that you will not:

• submit false, misleading, unlawful, infringing, abusive, or unauthorized inputs;
• use the Service for unlawful, deceptive, or fraudulent purposes;
• attempt to reverse engineer, scrape, clone, benchmark, copy, extract, or misuse the Service, workflows, outputs, or infrastructure beyond the rights expressly granted;
• interfere with, overload, probe, test, attack, bypass, or disrupt the Service or related systems;
• resell the Service as your own platform;
• use generated outputs in a manner that is defamatory, fraudulent, misleading, or unlawful;
• remove third-party attributions, proprietary notices, legends, or embedded identifiers where included;
• use bots, automation, or abnormal workflows in a manner that imposes unreasonable burden on the Service or circumvents commercial restrictions.

You are solely responsible for verifying whether any generated output is appropriate for your intended listing, marketing, advisory, or business use.

10. Parcel Data, Matching, and Input Risk

The Service may rely on user input, parcel data, polygon data, zoning-related data, mapping layers, imagery, system assumptions, rendering logic, or third-party infrastructure. Such inputs and sources may be incomplete, inaccurate, outdated, generalized, unavailable, mismatched, shifted, or otherwise imperfect.

You acknowledge and agree that:

• parcel identification may be approximate or unsuccessful;
• boundaries, shapes, overlays, and views may not reflect legal boundaries or field reality;
• generated visuals may depend on available data at the time of processing;
• output suitability is not guaranteed for any listing platform, buyer expectation, professional standard, or regulatory purpose.

You remain responsible for reviewing outputs before publication, reliance, distribution, or commercial use.

11. Intellectual Property

All rights, title, and interest in and to the Service, including the website, code, workflows, generation logic, templates, interface design, branding, text, graphics, visual structure, output formatting, and all related intellectual property rights, are and remain the property of the Company or its licensors.

Subject to your compliance with these Terms and successful completion of payment for a specific order, we grant you a limited, non-exclusive, non-transferable, revocable license to use the generated output delivered for your own internal or commercial presentation, listing, or marketing use in connection with the relevant parcel or transaction.

This license does not permit you to:

• resell raw outputs as a standalone product;
• sublicense or white-label the Service or outputs as your own system;
• extract, reproduce, or commercialize the underlying Service logic;
• create a competing service based on the Service, outputs, workflows, or protected elements;
• use the Company’s name, marks, logos, or trade identity without permission.

Third-party map, imagery, payment, infrastructure, or other provider rights remain owned by their respective owners and may be subject to separate restrictions. The Service itself may also depend on regulated or licensed third-party services under their own terms.

12. Third-Party Services

The Service may integrate with or depend on third-party providers, including payment gateways, email infrastructure, hosting providers, analytics services, map or imagery providers, rendering tools, cloud systems, and other vendors.

We do not control and are not responsible for:

• third-party outages;
• third-party delays;
• third-party policy changes;
• third-party restrictions;
• third-party data quality;
• third-party content, security, or business decisions.

Your use of third-party services may be subject to separate terms and policies.

13. Communications

By submitting your email address or using the Service, you consent to receive service-related communications, including order confirmations, payment status notices, delivery notifications, retry notices, support messages, legal notices, and operational communications.

Where permitted by applicable law, we may also send follow-up, product, or promotional communications. Consent records may be associated with your order and email for compliance and operational purposes.

14. Disclaimers

To the maximum extent permitted by applicable law, the Service and all outputs are provided on an “as is,” “as available,” and “with all faults” basis.

We disclaim all representations and warranties, whether express, implied, statutory, or otherwise, including any implied warranties of:

• merchantability;
• fitness for a particular purpose;
• satisfactory quality;
• non-infringement;
• accuracy;
• availability;
• reliability;
• compatibility;
• uninterrupted service;
• commercial usefulness;
• professional sufficiency.

We do not warrant that:

• the Service will always be available;
• outputs will always be generated;
• outputs will be accepted by any third-party platform;
• outputs will increase sales, conversion, trust, or listing performance;
• outputs will match real-world conditions precisely;
• outputs will be free from distortion, omission, mismatch, or visual limitation.

Nothing in these Terms excludes rights that cannot lawfully be excluded under Indonesian law. Consumer protection obligations remain subject to applicable mandatory law.

15. Limitation of Liability

To the fullest extent permitted by applicable law:

• the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages;
• the Company shall not be liable for lost profits, lost revenue, lost deals, lost opportunity, reputational harm, loss of data, business interruption, or third-party claims arising out of or related to the Service or outputs;
• the Company shall not be liable for inaccuracies, mismatches, rendering limitations, visual differences, parcel-selection mistakes, timing delays, delivery failures, email failures, third-party outages, or platform rejection of your content.

If, notwithstanding the foregoing, the Company is found liable for any claim arising out of or relating to the Service, the Company’s aggregate total liability shall not exceed the amount actually paid by you to the Company for the specific order giving rise to the claim.

These limitations reflect the allocation of risk between the parties and form an essential basis of the bargain.

16. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its affiliates, directors, officers, employees, contractors, agents, licensors, service providers, and partners from and against any claims, demands, disputes, liabilities, losses, damages, judgments, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use or misuse of the Service;
• your inputs, coordinates, data, instructions, or content;
• your breach of these Terms;
• your violation of applicable law or third-party rights;
• your publication, distribution, or reliance on generated outputs;
• disputes between you and your customers, clients, counterparties, or third parties.

17. Suspension and Termination

We may suspend, limit, block, refuse, or terminate access to the Service, cancel requests, or refuse fulfillment at any time, with or without notice, if we believe in our discretion that:

• you have violated these Terms;
• your activity creates legal, financial, reputational, technical, or operational risk;
• your payment is disputed, reversed, or suspicious;
• your behavior is abusive, fraudulent, or harmful;
• continued service is impracticable, unsafe, or commercially unreasonable.

Termination or suspension does not waive any rights or remedies available to us.

18. Privacy

Use of the Service is also subject to our Privacy Policy, which describes how we process personal data. Indonesia’s PDP law grants users certain rights while also imposing obligations on controllers; that privacy framework operates alongside these Terms.

19. Evidence and Electronic Records

You agree that electronic records, system logs, payment confirmations, email records, acceptance records, clickwrap records, timestamps, and digitally stored information may be used as evidence of transactions, consent, acceptance, communications, and operational events to the extent permitted by applicable law. Indonesian ITE legislation recognizes electronic information and electronic documents within the legal framework for electronic transactions.

20. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles, subject to any mandatory consumer rights that cannot be waived.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If not resolved, the dispute shall be submitted to the exclusive jurisdiction of the competent courts in Jakarta, Indonesia, unless applicable mandatory law requires otherwise.

You agree not to commence or participate in any class, consolidated, or representative action to the extent permitted by applicable law.

21. Changes to the Terms

We may revise these Terms at any time. The updated version becomes effective when posted, unless otherwise stated. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms to the extent permitted by law.

22. Severability

If any provision of these Terms is found unenforceable or invalid, that provision will be interpreted to the minimum extent necessary to make it enforceable where possible, and the remainder will remain in full force and effect.

23. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

24. Entire Agreement

These Terms, together with the Privacy Policy and any additional checkout terms, notices, or policies expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede prior or contemporaneous understandings relating to the same subject matter.

25. Contact

PT PERARE TECHNOLOGIES INDONESIA
District 8 SCBD, Revenue Tower, Jl. Jend. Sudirman kav 52-53 No.Lot 13, Senayan, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12190
Email: [email protected]